Monday, October 31, 2005
Monday, October 24, 2005
Lifes Much Better
Thursday, October 20, 2005
Customer Service
An Bad Encounter with "Focus Infocom"
*****************************************************
In my previous comments i did say i never had any problems with focus infocom ... and i did emphasize myself on the word "YET" ,, and they day have come... from 5th of this month i have had NO internet connection and till today even , they have not been able to fix the problems... down below is a small review of the whole thing...( all times are approximate and rounded of to the nearest hr.. hehe)
5 September
9 pm :: this was the first tiem i noticed my internet connection had gone. I thought it a small problem and i just ignored it thinking it would be ok by morning.
6 September
10 am :: I make my first phone call to focus (320880) and the guy to whome i was forwarded asks me my telephone number and that he will get back to me in a little while.
12 am :: i make my second call and another guy this times asks me to see if IP is detected and when to turn modem power off and reboot pc etc... well i didnt say a thing, just did what he asked... well , no progress... he also asks for my number and tells me that hell get back to be in a short while..
3 pm:: 3rd call, and they still have no idear whats wrong and asks for my number AGAIN!!!
5 pm:: 4th call for the day, nothing happening at all and they say its not their peoblem, its a MESCO cable problem... and i tell the guy that thats not my problem coz i pay Focus for the service and they should be responsible, and AGAIN my number was noted down and i asked them if they were really noting down my number coz thats the 4th time you guys have noted down my number and after telling "migulhaaalanee" i have never heard from them..
7th September
9 am:: First call for the day and they say its a MESCO problem and they will contact them and let me know , and as usual noted down my number.. hehe
12 pm:: nothng new, another guy tells me MESCO problem and they have told mesco about it
3 pm:: i made a complain to MESCO was made and they say that its not their problem
3 pm:: same time focus again tells that its MESCO problem and not theirs!
5 pm:: Focus still says cable problem while MESCO says not their problem and the whole night goes fingerpointing at each other
7:30 pm:: 2 technicians from MESCO come and check the modem and the cable as well as the splitter and they say there is no problem and the problem is with focus
( no more phone calls could be made that night, dhiraagu says all the circuits are busy.. hehe)
8th September
9 am:: Seems like they have agreed that there is a slight power variation in the cable something and thats the reason for the problem, and said they will fix it soon. and notes down my number AGAIN!
12 pm:: i call them to see if there is any progress and there is NONE, the guys says the problem have been forwarded to the engineers and i said that its been 4 days for me without any internet and all this is causing a lot of problems for me and my work and more blah blah!
3 pm:: i call and there is no progress , and since the nect day was going to be friday and i was aware that there was not gonna be anything done to repair this on friday... so after more complaining they said they would connect wireless internet to my place temporarily till everything is fixed, ok i agreed
7 pm:: a technicial arrives from Focus and tries to do the setup and there was no signal :) and after 30 mins work he had to give up and that he will be back in a short while
8:30pm:: the technician arrives with reinforcement, one more technician and some long poles, and after an hr of work, there was still no signal.. tried putting transmitter inside poles to i dont know what!.. hehe,
9th September
Whole friday goes on with no news from them and i did not call either, still no connection ...
lets see how this whole thign goes... i believe this post is too long now, so i will write a summary report and my views on the service of FOCUS INFOCOM in another post!
Original Post
Post a Comment On: Digital Squid
*******************************************
"An Bad Encounter with "Focus Infocom""
9 Comments -Show Original Post Collapse comments
Anonymous said...
pis pis.... they wont admit there mistakes...
take ROL connection to use at night and friday only.
cox thats the time ull get a fair connection.NOTE: NOT A GOOD CONNECTION BUT OOOOKEY connection
10 September, 2005
Fatty said...
welll... seems like their problems are escalating... i donno abt anyone else but this is jus stoopid.. i prolly would be better off with dhiraagu... anyone used their ADSL starter package? i'm very very serioulsy thinking of droppin focus...
lemme know wat u think?
10 September, 2005
diabolicaldevil said...
well mines been okay for sometime, but it was disconnected on thursday morning, coz i didnt pay the bill...at first they said that they were having some probs, yea they asked me for ma no. and told me that they'l call back...called the 2nd time they did the same thing, the only difference was that this time it was a gal
and the third time i called they forwarded the call to some guy [i guess he was some head staff or smthg] and after sometime he told me that i didnt pay ma bill...so went straight to focus to pay the bill
they told me that they'l re-connect it within 30mins, but i got it only after two and a half hours later...
man annekka did u pay the bill???
and yea i guess i'll hang arnd with focus so that ma dad wudnt faint everytime he gets the bill from dhiraagu
10 September, 2005
fullmetalashaman said...
I feel your pain. The random disconnections piss me off as well.
You might want to consider turning on comment verification. The spam gets worse if you dont.
11 September, 2005
diabolicaldevil said...
lol
man i cure acnes for free
kekekeke
11 September, 2005
Fatty said...
fullmetalashaman...thanks for the suggestion.
an diabolicaldevil.. bloody cool deviant gallery u have goin on..
:)
11 September, 2005
diabolicaldevil said...
umm thanks
btw i got dc jus now DAMN FOCUS!!!!!!
*i tried a hundred times to post this one
13 September, 2005
Anonymous said...
I am fed up to complain... Waited for long it's cheap, but It's not cheap after a 256Kbps and transfer rate is 26Kbps from ROL Home page and 3.7Kbps average from other sites.
On 15 th I am changing to DHIRAAGU ( I hate them) but focus infocom leave me no choice. I used 64K before now 256Kbps NO difference
Corrupted Bandwidth,Naagith,Soba...
08 October, 2005
Anonymous said...
haha.. thats funny
*****************************************************
In my previous comments i did say i never had any problems with focus infocom ... and i did emphasize myself on the word "YET" ,, and they day have come... from 5th of this month i have had NO internet connection and till today even , they have not been able to fix the problems... down below is a small review of the whole thing...( all times are approximate and rounded of to the nearest hr.. hehe)
5 September
9 pm :: this was the first tiem i noticed my internet connection had gone. I thought it a small problem and i just ignored it thinking it would be ok by morning.
6 September
10 am :: I make my first phone call to focus (320880) and the guy to whome i was forwarded asks me my telephone number and that he will get back to me in a little while.
12 am :: i make my second call and another guy this times asks me to see if IP is detected and when to turn modem power off and reboot pc etc... well i didnt say a thing, just did what he asked... well , no progress... he also asks for my number and tells me that hell get back to be in a short while..
3 pm:: 3rd call, and they still have no idear whats wrong and asks for my number AGAIN!!!
5 pm:: 4th call for the day, nothing happening at all and they say its not their peoblem, its a MESCO cable problem... and i tell the guy that thats not my problem coz i pay Focus for the service and they should be responsible, and AGAIN my number was noted down and i asked them if they were really noting down my number coz thats the 4th time you guys have noted down my number and after telling "migulhaaalanee" i have never heard from them..
7th September
9 am:: First call for the day and they say its a MESCO problem and they will contact them and let me know , and as usual noted down my number.. hehe
12 pm:: nothng new, another guy tells me MESCO problem and they have told mesco about it
3 pm:: i made a complain to MESCO was made and they say that its not their problem
3 pm:: same time focus again tells that its MESCO problem and not theirs!
5 pm:: Focus still says cable problem while MESCO says not their problem and the whole night goes fingerpointing at each other
7:30 pm:: 2 technicians from MESCO come and check the modem and the cable as well as the splitter and they say there is no problem and the problem is with focus
( no more phone calls could be made that night, dhiraagu says all the circuits are busy.. hehe)
8th September
9 am:: Seems like they have agreed that there is a slight power variation in the cable something and thats the reason for the problem, and said they will fix it soon. and notes down my number AGAIN!
12 pm:: i call them to see if there is any progress and there is NONE, the guys says the problem have been forwarded to the engineers and i said that its been 4 days for me without any internet and all this is causing a lot of problems for me and my work and more blah blah!
3 pm:: i call and there is no progress , and since the nect day was going to be friday and i was aware that there was not gonna be anything done to repair this on friday... so after more complaining they said they would connect wireless internet to my place temporarily till everything is fixed, ok i agreed
7 pm:: a technicial arrives from Focus and tries to do the setup and there was no signal :) and after 30 mins work he had to give up and that he will be back in a short while
8:30pm:: the technician arrives with reinforcement, one more technician and some long poles, and after an hr of work, there was still no signal.. tried putting transmitter inside poles to i dont know what!.. hehe,
9th September
Whole friday goes on with no news from them and i did not call either, still no connection ...
lets see how this whole thign goes... i believe this post is too long now, so i will write a summary report and my views on the service of FOCUS INFOCOM in another post!
Original Post
Post a Comment On: Digital Squid
*******************************************
"An Bad Encounter with "Focus Infocom""
9 Comments -Show Original Post Collapse comments
Anonymous said...
pis pis.... they wont admit there mistakes...
take ROL connection to use at night and friday only.
cox thats the time ull get a fair connection.NOTE: NOT A GOOD CONNECTION BUT OOOOKEY connection
10 September, 2005
Fatty said...
welll... seems like their problems are escalating... i donno abt anyone else but this is jus stoopid.. i prolly would be better off with dhiraagu... anyone used their ADSL starter package? i'm very very serioulsy thinking of droppin focus...
lemme know wat u think?
10 September, 2005
diabolicaldevil said...
well mines been okay for sometime, but it was disconnected on thursday morning, coz i didnt pay the bill...at first they said that they were having some probs, yea they asked me for ma no. and told me that they'l call back...called the 2nd time they did the same thing, the only difference was that this time it was a gal
and the third time i called they forwarded the call to some guy [i guess he was some head staff or smthg] and after sometime he told me that i didnt pay ma bill...so went straight to focus to pay the bill
they told me that they'l re-connect it within 30mins, but i got it only after two and a half hours later...
man annekka did u pay the bill???
and yea i guess i'll hang arnd with focus so that ma dad wudnt faint everytime he gets the bill from dhiraagu
10 September, 2005
fullmetalashaman said...
I feel your pain. The random disconnections piss me off as well.
You might want to consider turning on comment verification. The spam gets worse if you dont.
11 September, 2005
diabolicaldevil said...
lol
man i cure acnes for free
kekekeke
11 September, 2005
Fatty said...
fullmetalashaman...thanks for the suggestion.
an diabolicaldevil.. bloody cool deviant gallery u have goin on..
:)
11 September, 2005
diabolicaldevil said...
umm thanks
btw i got dc jus now DAMN FOCUS!!!!!!
*i tried a hundred times to post this one
13 September, 2005
Anonymous said...
I am fed up to complain... Waited for long it's cheap, but It's not cheap after a 256Kbps and transfer rate is 26Kbps from ROL Home page and 3.7Kbps average from other sites.
On 15 th I am changing to DHIRAAGU ( I hate them) but focus infocom leave me no choice. I used 64K before now 256Kbps NO difference
Corrupted Bandwidth,Naagith,Soba...
08 October, 2005
Anonymous said...
haha.. thats funny
Commects On Focus Infocom
So Fed Up of Focus Infocom!!!
**********************************
Grrrr... almost 2 bloody days of dropping my connection and not being able to connect!!!!
this happens every bloody month.. : i wanted focus coz i didnt want to be limted by download limits.......this is even worse... not having connectivity...
what happens when i call up customer service?... "we'll get one of our technicans to call back!"... do they? heck they dont!!! why not? i donno prolly coz i'm a low profile individual who is not worthy of having their problems attended to??? an anyways the problem fixes itself in a day or two anyways.. wat does an individual lose right???!!!
frankly i'm fed up of this.. this is what happened at office too... altho i must say they were quicker to attend to the office problems.... they would i guess coz office was paying them over 7000 rufiya a month and me the unimportant individual is payin only 650 per month for a measly 64k line.. ( not even close to that )
well office changed over to dhiraagu and we've never been happier... i prolly should do too... the ADSL starter might be enuf as a subsitute and prolly enuf bandwith too... seeing that i dont get to download from this connection anyways!!!
seriously if anyone from focus infocom reads this i suggest u put this issue to your customer services dept.. or watever dept it should go to...
if u don't provide proper services to the individual.. you are gonna lose out... in the end they are also making decisions for companies and your other big clients...
:@ :@ :@ i don't like being offline!!!
Original Post
Some Comments From Some Other People
****************************************************
28 August, 2005
diabolicaldevil said...
erm was that supposed to be funny??? :S
anywayz ive also been having some probs with focus....gets disconnected when its windy *yeah thats what ive noticed, it maybe ma wild imagination*
and yeah man u can call directly to their tech. on 3320880 *jus ignore this if u used that no.*
28 August, 2005
Squid said...
well, i changed from DHiraagu to Focus Cable like a week back and i have not come across any technical problems YET! yes the speed is much slower but the connection seems to be stable..
as for friends who have been using focus, i have heard had a lot of poeple complaining.. and yes FATTY!, i know ure connection is baaad!
but as of personal experience, i cant say i have faced any problems .. YET!(i stress again)
and diabolicaldevil, thanks for the number, might come in handy. heh
28 August, 2005
Fatty said...
diabolicaldevil thanks.. that number could be quite useful...
29 August, 2005
diabolicaldevil said...
wasnt that no. written on the box???
30 August, 2005
Fatty said...
u mean the box that came with the modem? i donno... its already up on the shelf with a 2 inch layer dust on it.. heh
30 August, 2005
diabolicaldevil said...
lol yeah on that ones theres some paper pasted on it ennu with ur name and all the stuff
30 August, 2005
cc0021 said...
dhiraagu is the best....... so go for good connection go for dhiraagu....
07 September, 2005
Anonymous said...
ya man i agree with u.. this ROL connection sucks big time..
can u guys name a single customer whoz happy cox he took a ROL connection? well ill say the ans is NON a big NON... even they are charging in advance for the month and they cant give u a good connection.. this is how it goes u call them from ur landline ur ur mobile phone ur calling a normal number,its not a freaking tollfree number huh? so for the call ur loosing money.. and again another call and again another call ull be loosing like more then what u pay for the connection just to call them.they will say there is not problem or we r looking at it and they will call back.. and for the next call they will say its the carrior's problem. if there was another party they will blame them also. ull be lucky to hear them say its there problem.they wont.. cox its how it goes in all technical things.. lets see dhiraagu do u hear them say its there problem? V rare
dhiraagu'z also not giving a good connection im not talking abt the speed here ofcox they are better then ROL. but the prices damn, look at it man are we f*cing tykoons?
well my frnds i dont know when this is gonna change but lets hope it does soon.. grrrrrr
08 September, 2005
Anonymous said...
ya man i agree with u.. this ROL connection sucks big time..
can u guys name a single customer whoz happy cox he took a ROL connection? well ill say the ans is NON a big NON... even they are charging in advance for the month and they cant give u a good connection.. this is how it goes u call them from ur landline ur ur mobile phone ur calling a normal number,its not a freaking tollfree number huh? so for the call ur loosing money.. and again another call and again another call ull be loosing like more then what u pay for the connection just to call them.they will say there is not problem or we r looking at it and they will call back.. and for the next call they will say its the carrior's problem. if there was another party they will blame them also. ull be lucky to hear them say its there problem.they wont.. cox its how it goes in all technical things.. lets see dhiraagu do u hear them say its there problem? V rare
dhiraagu'z also not giving a good connection im not talking abt the speed here ofcox they are better then ROL. but the prices damn, look at it man are we f*cing tykoons?
well my frnds i dont know when this is gonna change but lets hope it does soon.. grrrrrr
08 September, 2005
**********************************
Grrrr... almost 2 bloody days of dropping my connection and not being able to connect!!!!
this happens every bloody month.. : i wanted focus coz i didnt want to be limted by download limits.......this is even worse... not having connectivity...
what happens when i call up customer service?... "we'll get one of our technicans to call back!"... do they? heck they dont!!! why not? i donno prolly coz i'm a low profile individual who is not worthy of having their problems attended to??? an anyways the problem fixes itself in a day or two anyways.. wat does an individual lose right???!!!
frankly i'm fed up of this.. this is what happened at office too... altho i must say they were quicker to attend to the office problems.... they would i guess coz office was paying them over 7000 rufiya a month and me the unimportant individual is payin only 650 per month for a measly 64k line.. ( not even close to that )
well office changed over to dhiraagu and we've never been happier... i prolly should do too... the ADSL starter might be enuf as a subsitute and prolly enuf bandwith too... seeing that i dont get to download from this connection anyways!!!
seriously if anyone from focus infocom reads this i suggest u put this issue to your customer services dept.. or watever dept it should go to...
if u don't provide proper services to the individual.. you are gonna lose out... in the end they are also making decisions for companies and your other big clients...
:@ :@ :@ i don't like being offline!!!
Original Post
Some Comments From Some Other People
****************************************************
28 August, 2005
diabolicaldevil said...
erm was that supposed to be funny??? :S
anywayz ive also been having some probs with focus....gets disconnected when its windy *yeah thats what ive noticed, it maybe ma wild imagination*
and yeah man u can call directly to their tech. on 3320880 *jus ignore this if u used that no.*
28 August, 2005
Squid said...
well, i changed from DHiraagu to Focus Cable like a week back and i have not come across any technical problems YET! yes the speed is much slower but the connection seems to be stable..
as for friends who have been using focus, i have heard had a lot of poeple complaining.. and yes FATTY!, i know ure connection is baaad!
but as of personal experience, i cant say i have faced any problems .. YET!(i stress again)
and diabolicaldevil, thanks for the number, might come in handy. heh
28 August, 2005
Fatty said...
diabolicaldevil thanks.. that number could be quite useful...
29 August, 2005
diabolicaldevil said...
wasnt that no. written on the box???
30 August, 2005
Fatty said...
u mean the box that came with the modem? i donno... its already up on the shelf with a 2 inch layer dust on it.. heh
30 August, 2005
diabolicaldevil said...
lol yeah on that ones theres some paper pasted on it ennu with ur name and all the stuff
30 August, 2005
cc0021 said...
dhiraagu is the best....... so go for good connection go for dhiraagu....
07 September, 2005
Anonymous said...
ya man i agree with u.. this ROL connection sucks big time..
can u guys name a single customer whoz happy cox he took a ROL connection? well ill say the ans is NON a big NON... even they are charging in advance for the month and they cant give u a good connection.. this is how it goes u call them from ur landline ur ur mobile phone ur calling a normal number,its not a freaking tollfree number huh? so for the call ur loosing money.. and again another call and again another call ull be loosing like more then what u pay for the connection just to call them.they will say there is not problem or we r looking at it and they will call back.. and for the next call they will say its the carrior's problem. if there was another party they will blame them also. ull be lucky to hear them say its there problem.they wont.. cox its how it goes in all technical things.. lets see dhiraagu do u hear them say its there problem? V rare
dhiraagu'z also not giving a good connection im not talking abt the speed here ofcox they are better then ROL. but the prices damn, look at it man are we f*cing tykoons?
well my frnds i dont know when this is gonna change but lets hope it does soon.. grrrrrr
08 September, 2005
Anonymous said...
ya man i agree with u.. this ROL connection sucks big time..
can u guys name a single customer whoz happy cox he took a ROL connection? well ill say the ans is NON a big NON... even they are charging in advance for the month and they cant give u a good connection.. this is how it goes u call them from ur landline ur ur mobile phone ur calling a normal number,its not a freaking tollfree number huh? so for the call ur loosing money.. and again another call and again another call ull be loosing like more then what u pay for the connection just to call them.they will say there is not problem or we r looking at it and they will call back.. and for the next call they will say its the carrior's problem. if there was another party they will blame them also. ull be lucky to hear them say its there problem.they wont.. cox its how it goes in all technical things.. lets see dhiraagu do u hear them say its there problem? V rare
dhiraagu'z also not giving a good connection im not talking abt the speed here ofcox they are better then ROL. but the prices damn, look at it man are we f*cing tykoons?
well my frnds i dont know when this is gonna change but lets hope it does soon.. grrrrrr
08 September, 2005
Tuesday, October 18, 2005
Sleepeeee
Monday, October 17, 2005
illsight Reunion
Hey i heard that illsight is back....is it true....kekeke...i think it is true, cause i got the massage from there vocalist...n the bassist so i think it's dam true...They were back on 15th october.....:) i told ya one day they would be one....keep on rockin in the free world...illsight
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